Merchant Operation Staff

Tangerang City, Indonesia
Full Time
Entry Level
Responsibilities:
  • Verify data through the KYB (Know Your Business) process

  • Handle operational issues faced by merchants

  • Escalate technical or administrative issues to the relevant teams when necessary

  • Prepare periodic reports related to merchant onboarding status and activities

  • Act as a liaison between internal teams and merchants regarding status updates and issue resolutions

  • Develop SOPs or work guidelines to ensure operational efficiency and consistency

Requirements:
  • Minimum Diploma (D3) or Bachelor’s degree (S1) in Management, Business, or a related field

  • At least 1 year of experience in Merchant Operations, Partner Operations, or Onboarding

  • Familiar with operational tools such as Google Workspace, Excel/Sheets, and ticketing systems

  • Basic understanding of SLA tracking, documentation, and business approval workflows

  • Detail-oriented, communicative, and able to coordinate across teams

  • Strong analytical and problem-solving skills

  • Able to work effectively in a small team and dynamic environment

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