We are looking for a highly collaborative IT Support to provide seamless working experience for the team. If you believe that providing seamless working experience for the team is very necessary to increase productivity and significant for company's success, this is the opening for you. You are customer obsessed and willing to do your best to ensure the entire team will have the best condition to give their best for the company.

What you’ll do

• Willing to provide quality, A+ service on public communication channels in a user-friendly manner
• Provide technical support and assistance throughout the organization and its subsidiaries onsite or by remote
• Setup IT Peripheral (PC, Laptop, Printer, CCTV, NAS, switch, router firewall,) PC and notebook management.
• Monitoring and Checking Network (LAN, WAN, VPN) Troubleshooting all IT problem, for examples, but not limited to, PC and printer problem, network peripheral problem, CCTV problem.
• Diagnose Hardware and Software problems, provide analysis and solution
• Support the roll-out of news applications
• Monitoring and tuning system performance
• Perform the creation or updates of users accounts and profiles
• Making documentation of works and systems
• Support the roll-out of news applications

What You'll Need

• Diploma/Bachelor’s degree in Computer Science, Engineering or Information Technology or related field preferred
• Perform onboarding and offboarding tasks, including setting up and deactivating user accounts in various systems
• Triage incoming IT requests and prioritize based on urgency and impact.
• Familial knowledge of IT SaaS systems, including Google Workspace,  and Jira ticketing system (experience with additional tools is a plus)
• COMPTIA A+ and/or Network+ certification preferred
• Minimum 2 years of relevant experience operating in a similar role
• Ability and willingness to adapt, resolve conflict, and take on additional roles as changes occur.
• Organized with great time management and attention to detail.
• Strong network knowledge and hands-on experience in Mikrotik or other network appliances (Cisco CCNA/CCNP is a plus)
• Proficient in hardware and operating system troubleshooting. 
• Windows / Linux server administration experience is required
• Rich experience in providing and operating enterprise services such as Active Directory, VPN, Wireless network, NAS, etc
• Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment
• Proven experience as a service desk technician or other tech customer support role
• Tech-savvy with good working knowledge and understanding of computer systems, mobile devices, and different tech products including [Google, Microsoft, mobile apps, databases, audio, and video technology, etc)
• Technical ability to diagnose and resolve basic technical issues
• Strong Knowledge & Experience in CCTV, Intruder Alarm, Fire Alarm, Acess Control (maintenance & setup of software & hardware)
• Good understanding of network protocols (TCP/IP, DHCP, VPN, VLAN, Security ,OSI Layer, Routing, Switching) and firewall configurations and cabling
• Ability to work in a high-pressure environment and handle multiple tasks simultaneously