Position: Service Advisor
Location: Jakarta
Job Type: Full-Time

Duties and Responsibilities:

• Implement the experiential service reception process and ensure effective delivery.

• Achieve monthly operational targets and be accountable for results.

• Execute after-sales marketing activities and meet assigned personal goals.

• Handle on-site customer complaints in a timely and professional manner; ensure resolution and customer satisfaction.

• Ensure the implementation of 5S principles and safety management practices at the service site.

• Perform other duties as assigned by management, including ad-hoc and temporary tasks.

Qualifications:

• Diploma or higher in Automotive Repair or related field.

• Background in Marketing Management, Automotive Application & Repair, or Automotive Repair Technology is preferred.

• Minimum 3 years of experience in customer service reception in a similar industry.

• Strong knowledge of automotive structures, service etiquette, and customer reception processes.

• Possess a valid driver’s license and have proficient driving skills.

• Skilled in using computers and Microsoft Office applications.

If you're a proactive individual with a passion for customer service and the automotive industry, we’d love to hear from you!