Customer Experience Staff - Logistics
South Jakarta, DKI Jakarta, Indonesia
Full Time
Entry Level
Orange provides your personalized go-to pool of strategy planners, creatives, and technologists for your brand and campaign that aren't part of your daily routine. Strategic managers, content specialists, conceptual creatives, producers, SEO experts, product managers, and others are among the impact players who are held match-fit for your brand.
Job Description:
Job Description:
- Accept customer's order requirements and complaints, claims arbitration.
- Handle and resolve customer complaints.
- Managing day-to-day chat and internal cross functions.
- Service data statistics and sorting.
- Provide explanations to consumers regarding products and services.
- Maintain good relationships with customers.
- Minimum Bachelor's Degree in any field.
- At least 2 Year(s) of working experience in Customer Service area/Customer experience/Store Management
- Good communication skill
- Proficiency in using Microsoft Office software, ability in using Ms. Excel formulas is preferred.
- Able to handling complaints and provide feedback for customers/clients or has problem-solving skills.
- Understand how customer service works at a detailed level
- Prior experience in Fulfillment and operations/Customer Service in Warehouse/Ecommerce
- Willing to accept the shift system and work on holidays.
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