Key Responsibilities:

• Act as the key liaison between departments to identify, compile, and analyze recurring issues or improvement needs in systems and operations
• Lead and coordinate cross-departmental projects, especially those related to workflow optimization, system enhancement, or digital transformation
• Gather detailed input from each department, compile problems systematically, and collaborate with internal/external parties to develop solutions or improvements
• Propose and implement IT-based solutions that improve operational efficiency, while maintaining communication across stakeholders
• Perform basic IT troubleshooting and coordinate with the technical team or vendors for more advanced issues
• Support daily operations through administrative and coordination tasks, ensuring processes run smoothly and efficiently
• Prepare clear project documentation, reports, and updates for management review
• Maintain and improve IT-related and operational policies in accordance with company standards
• Monitor the execution of projects and evaluate their success or follow-up needs
• Work closely with management to align operational improvements with strategic goals
   

Qualifications:

• Experience in project coordination or project management, especially in operational or IT-related initiatives
• Strong understanding of IT systems and cross-departmental workflows
• Analytical thinker with excellent problem-solving and documentation skills
• Strong interpersonal skills, able to communicate effectively across different departments
• Proficient in English (spoken and written)
• Able to handle multiple ongoing tasks/projects, work independently and within a team
• Organized, detail-oriented, proactive, and trustworthy